Returns & Refunds Policy
OZO Fitness Return & Refund Policy
Commitment to Quality:
At OZO Fitness, we're dedicated to offering products that enhance your fitness journey. We stand by our products and recommend you try them for at least 14 days. If you're not fully satisfied after this period and within our 60-day guarantee, please reach out to us at firstname.lastname@example.org for assistance.
We understand plans change. If you need to alter or cancel your order, please do so within 24 hours of placing it. Beyond this period, changes might not be feasible due to processing. Cancellations within the 24-hour window will be refunded within 7-10 business days.
60-Day Money Back Guarantee:
Confidence in our products is key. We urge you to use them for a minimum of 14 days to experience their benefits. If you're not happy after this trial period and within the 60 days, we're here to help with a return. Please note, shipping fees are non-refundable.
Initiating a Return:
For returns, contact our support team at email@example.com, or use the form on our Contact Us page. Please provide your Order Number, or the Name and E-Mail used for the order, to help us assist you swiftly.
Our products are packed with care, but if you receive a damaged item, let us know within 72 hours of delivery. Email us at firstname.lastname@example.org with a clear photo of the damage. We’ll evaluate and provide a replacement if eligible. Note that we don't cover damages from regular use, wear and tear, or misuse.
Shipping and Delivery:
We aim for prompt delivery but are not liable for delays outside our control, including courier or customs issues. For delivery problems, contact the courier directly. We aren't responsible for lost, stolen, or delayed packages.
Incorrect Shipping Address:
Please double-check your shipping address at checkout. We can’t resend or refund orders due to incorrect addresses if not reported within 24 hours of order placement.
Policy Updates: Our Return & Refund Policy may change over time. It's your responsibility to review the latest policy. By purchasing and using OZO Fitness products, you agree to these terms.